{"status":403,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the BCRC Service Desk","sharedPortalName":"BCRC Service Desk","userInitialAnnouncementHeader":"**IMPORTANT NOTICES** ","userInitialAnnouncementMessageWiki":"<p>1) BCRC is eliminating their Zoom Pro license and is recommending that people use Microsoft Teams (via GDIT Corp) or Google Meet. 2) BCRC's New Password Policy Started on Friday, July 7th, 2023: See Below for More Details:</p>\n<p>Link to the Password Requirements & Policy: <br> <a href=\"https://docs.google.com/document/d/1zb5zVA7mefO1_-1oLw-PpYEm51UJTLsWT0ENnlymM0M/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1zb5zVA7mefO1_-1oLw-PpYEm51UJTLsWT0ENnlymM0M/edit?usp=sharing</a></p>\n<p>______________________________________________________________________________________________________________________________________</p>\n<p>Special Notices:</p>\n<p>Zoom: Google Meet: See link below for how to use Google Meet</p>\n<p><a href=\"https://docs.google.com/document/d/18o3QIryd0Z3Zg3FHxQH1U-M0XApQYHC9S4cL25sS2Ug/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/18o3QIryd0Z3Zg3FHxQH1U-M0XApQYHC9S4cL25sS2Ug/edit?usp=sharing</a></p>\n<p>Microsoft Teams: For people who don't have a GDIT Corporate laptop, they can request Teams by calling GDIT Corp IT at 800-663-8315 and they will add it to your GDIT MyApp dashboard. Let them know that you do not have a GDIT Corp laptop, so you need it added to MyApps. This is the same dashboard with Outlook, Unanet, etc. Basically, this will allow you to host or join a Team meeting using the Team web interface. Once you are assigned Teams, they will email a How-To video to your GDIT email.</p>\n<p>1) As of 5/8/23, Virtru will no longer be used for encrypting email. See link below for Instructions for Encrypting Emails:<br> <a href=\"https://drive.google.com/file/d/1zNfcBKc1Tk9Nh1F7jozWeNXkxei7GfKI/view?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/file/d/1zNfcBKc1Tk9Nh1F7jozWeNXkxei7GfKI/view?usp=sharing</a></p>\n<p>2) As of 12/15/22, OKTA Verify will no longer be used when accessing BCRC Applications such as LMS, Zoom, & DocuSign. We be using DUO for these apps and only when they are being accessed outside of Citrix</p>\n<p>Please note that OKTA Verify will still be used for CMS Applications such as BCRS</p>\n<p>3) GMail Sending Limit Guidelines - See link below<br> <a href=\"https://docs.google.com/document/d/1qwHEA-z6wGmAtBieet8KAxpc9nAksOzFVwFDBDIXTGE/edit?usp=sharing\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://docs.google.com/document/d/1qwHEA-z6wGmAtBieet8KAxpc9nAksOzFVwFDBDIXTGE/edit?usp=sharing</a></p>\n<p>______________________________________________________________________________________________________________________________________</p>\n<p>What's New?</p>\n<p>We have created a new ticket type for users who have received a new cell phone. It is called, \"Re-registration for DUO\". This one ticket will take care of reconfiguring your DUO on your new phone and it can be found in the \"Common Requests\" and \"Logins and Accounts\" sections.</p>\n<p>___________________________________________________________________________________________________________________________________</p>\n<p>Working from Home - Must Read:</p>\n<p>During this period, you might have multiple people working from home and taking online classes. If you experience latency or frequent disconnects, try the steps in the document below before submitting a ticket. Please do not submit a ticket unless you try these steps first:</p>\n<p>BCRC Citrix - Slow WiFi Connection or Disconnects</p>\n<p><a href=\"https://drive.google.com/open?id=1lH6tTMug6Zx2Q4Rn3LSBczWNLyaBS2bQEtWzbEm3ln4\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/open?id=1lH6tTMug6Zx2Q4Rn3LSBczWNLyaBS2bQEtWzbEm3ln4</a></p>\n<p>______________________________________________________________________________________________________<br> _________________________________________________________________________________________________________________________________</p>\n<p>Tips:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Please contact ServiceNow directly for help with BCRS systems, BCRS MSA Tokens, LMS (GP) accounts, and the CMS Portal. For EIDM & BCRS, you can call 866-454-8065.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>For GDIT Corporate Applications such as GDIT Connect, Unanet, etc., please contact the GDIT IT Corporate Support at 800-663-8315</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Did you know that if you are unable to access JIRA you can submit a ticket by sending an email to support@gpmedicaresd.atlassian.net ?<br> Only use this for emergencies</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Zoom Guides & Tutorials:<br> <a href=\"https://learn-zoom.us/show-me\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://learn-zoom.us/show-me</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to the BCRC Service Desk","sharedPortalName":"BCRC Service Desk","announcementHeader":"**IMPORTANT NOTICES** ","announcementMessage":"1) BCRC is eliminating their Zoom Pro license and is recommending that people use Microsoft Teams (via GDIT Corp) or Google Meet. 2) BCRC's New Password Policy Started on Friday, July 7th, 2023: See Below for More Details: \n\nLink to the Password Requirements & Policy: \nhttps://docs.google.com/document/d/1zb5zVA7mefO1_-1oLw-PpYEm51UJTLsWT0ENnlymM0M/edit?usp=sharing\n\n______________________________________________________________________________________________________________________________________\n\nSpecial Notices:\n\nZoom: Google Meet: See link below for how to use Google Meet\n\nhttps://docs.google.com/document/d/18o3QIryd0Z3Zg3FHxQH1U-M0XApQYHC9S4cL25sS2Ug/edit?usp=sharing\n\nMicrosoft Teams: For people who don't have a GDIT Corporate laptop, they can request Teams by calling GDIT Corp IT at 800-663-8315 and they will add it to your GDIT MyApp dashboard. Let them know that you do not have a GDIT Corp laptop, so you need it added to MyApps. This is the same dashboard with Outlook, Unanet, etc. Basically, this will allow you to host or join a Team meeting using the Team web interface. Once you are assigned Teams, they will email a How-To video to your GDIT email.\n\n1) As of 5/8/23, Virtru will no longer be used for encrypting email. See link below for Instructions for Encrypting Emails:\nhttps://drive.google.com/file/d/1zNfcBKc1Tk9Nh1F7jozWeNXkxei7GfKI/view?usp=sharing\n\n2) As of 12/15/22, OKTA Verify will no longer be used when accessing BCRC Applications such as LMS, Zoom, & DocuSign. We be using DUO for these apps and only when they are being accessed outside of Citrix\n\nPlease note that OKTA Verify will still be used for CMS Applications such as BCRS\n\n3) GMail Sending Limit Guidelines - See link below\nhttps://docs.google.com/document/d/1qwHEA-z6wGmAtBieet8KAxpc9nAksOzFVwFDBDIXTGE/edit?usp=sharing\n\n______________________________________________________________________________________________________________________________________\n\nWhat's New?\n\nWe have created a new ticket type for users who have received a new cell phone. It is called, \"Re-registration for DUO\". This one ticket will take care of reconfiguring your DUO on your new phone and it can be found in the \"Common Requests\" and \"Logins and Accounts\" sections.\n\n___________________________________________________________________________________________________________________________________\n\nWorking from Home - Must Read:\n\nDuring this period, you might have multiple people working from home and taking online classes. If you experience latency or frequent disconnects, try the steps in the document below before submitting a ticket. Please do not submit a ticket unless you try these steps first:\n\nBCRC Citrix - Slow WiFi Connection or Disconnects\n\nhttps://drive.google.com/open?id=1lH6tTMug6Zx2Q4Rn3LSBczWNLyaBS2bQEtWzbEm3ln4\n\n______________________________________________________________________________________________________\n_________________________________________________________________________________________________________________________________\n\nTips:\n- Please contact ServiceNow directly for help with BCRS systems, BCRS MSA Tokens, LMS (GP) accounts, and the CMS Portal. For EIDM & BCRS, you can call 866-454-8065.\n\n- For GDIT Corporate Applications such as GDIT Connect, Unanet, etc., please contact the GDIT IT Corporate Support at 800-663-8315\n\n- Did you know that if you are unable to access JIRA you can submit a ticket by sending an email to support@gpmedicaresd.atlassian.net ?\nOnly use this for emergencies\n\n- Zoom Guides & Tutorials:\nhttps://learn-zoom.us/show-me","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"errorMessages":["You don't have permission to view this portal."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}